How Long Does It Take For My Order To Ship?

Orders are usually shipped within 1-3 working days.

Orders for goods that are in pre-order are shipped within 1-3 working days once they become available.

Can I Remove, Add, Or Change My Order?

Because we ship worldwide, we are unable to combine orders, alter sizes, add or remove pieces, or edit billing details once an order has been placed.

Can I cancel my order?

Unfortunately, order cancellation requests are not guaranteed but we will do our very best to assist you with this. Email info@novakdjokovicfoundation.org as soon as possible. If your order is unable to be cancelled, this information will be communicated via the email above.

Will I have to pay Taxes and Duties?

Our prices are displayed with all taxes included for orders to Serbia.

However, international orders include all taxes for Serbia, but complete prices may vary depending on the shipment destination. Those orders are subject to taxes and customs duties of the country of destination. They are the responsibility of the customer/recipient and are to be paid to the carrier at the time of delivery. You are responsible for the payment of all governmental taxes, administrative fees and customs duties charged by a carrier when you use the website or make a purchase. If the recipient refuses the package due to additional customs duties charged to the recipient upon receipt, NDF shop reserves the right to charge the amount of such customs duties originally due by the customer up to €25.

For detailed information regarding shipping rates, taxes and duties please read our Shipping rates document.


What are my shipping options?

The NDF shop offers the following delivery methods:

  • for deliveries to Serbian customers standard courier deliveries.
  • for international deliveries, standard delivery with DHL.


Can I track my shipment?

Yes, You will be able to track your shipment thanks to the tracking number communicated after the dispatch of your order. You may inquire about the dispatch number by writing to info@novakdjokovicfoundation.org.

Do you ship worldwide?

We ship worldwide, but NDF shop reserves the right to cancel your order if you are not eligible for delivery due to DHL policies.


Can I return my order?

Yes, you can return your order. Please be aware that you will pay for the shipment return which may vary depending on your location.

What is your return policy?

Our return policy is explained here.

When will I receive my refund?

This is a question which depends on the bank policies. Our refund policy is explained here.