{"id":8724,"date":"2022-12-01T13:33:50","date_gmt":"2022-12-01T12:33:50","guid":{"rendered":"https:\/\/shop.novakdjokovicfoundation.org\/?page_id=8724"},"modified":"2023-07-25T13:16:34","modified_gmt":"2023-07-25T11:16:34","slug":"uslovi-koriscenja","status":"publish","type":"page","link":"https:\/\/shop.novakdjokovicfoundation.org\/sr\/uslovi-koriscenja\/","title":{"rendered":"Uslovi kori\u0161\u0107enja"},"content":{"rendered":"\t\t
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OP\u0160TI USLOVI KORI\u0160\u0106ENJA<\/strong><\/span><\/p>\n

FONDACIJA NOVAK \u0110OKOVI\u0106
Bulevar Arsenija Carnojevica 59b
Mati\u010dni broj: 17702041
PIB: 105377699
\u0160ifra delatnosti: 9499 – Delatnost ostalih organizacija na bazi u\u010dlanjenja
Kontakt telefon: +381112600010
Kontakt email: education@novakdjokovicfoundation.org<\/p>\n

Na osnovu odredbe \u010dl.12. i \u010dl.26. Zakona o za\u0161titi potro\u0161a\u010da, Fondacija Novak \u0110okovi\u0107, svoje cenjene potro\u0161a\u010de koji usluge kupuju putem internet sajta www.novakdjokovicfoundation.org i https:\/\/shop.novakdjokovicfoundation.org\/<\/a><\/p>\n

O B A V E \u0160 T A V A<\/span><\/p>\n

– da se prodaja usluga putem internet sajta www.novakdjokovicfoundation.org i https:\/\/onlineacademy.novakdjokovicfoundation.org obavlja u okviru registrovane delatnosti Fondacije Novak \u0110okovi\u0107, Bulevar Arsenija Carnojevica 59b , mat.br. 17702041, PIB: 105377699, Tel.: +381112600010, adresa za izjavljivanje reklamacije je: education@novakdjokovicfoundation.org<\/a>. Prilikom kupovine na Online akademiji Fondacije Novak \u0110okovi\u0107 va\u017ei pretpostavka da ste se upoznali i prihvatili Op\u0161te uslove kori\u0161\u0107enja koji slede u nastavku. Molimo vas da iste pa\u017eljivo pro\u010ditate.<\/p>\n

IZJAVA O ZA\u0160TITI PODATAKA O LI\u010cNOSTI<\/span><\/strong><\/span><\/p>\n

U cilju uspe\u0161ne obrade va\u0161e porud\u017ebine, neophodno je da nam dostavite slede\u0107e podatke:
\u2022 va\u0161e ime i prezime,
\u2022 adresa,
\u2022 e-mail,
\u2022 kontakt telefon.
Navedeni podaci nam omogu\u0107avaju da na efikasan na\u010din obradimo va\u0161 nalog za kupovinu, da vas obavestimo o trenutnom statusu va\u0161eg naloga za kupovinu ili obradimo va\u0161u eventualnu reklamaciju.
Pored navedenih podataka, prikupljamo, analiziramo i obra\u0111ujemo podatke o webinarima koje na\u0161i korisnici tra\u017ee i kupuju, kao i o stranicama koje pose\u0107uju. Te podatke koristimo da bismo pobolj\u0161ali kvalitet sadr\u017eaja na Online akademiji, ponudu i izgled na\u0161ih stranica, kao i da bismo vam omogu\u0107ili jednostavniju i br\u017eu kupovinu. Svi podaci o korisnicima se \u010duvaju u skladu sa najvi\u0161im profesionalnim standardima, nisu dostupni tre\u0107im licima ve\u0107 isklju\u010divo zaposlenima kojima su nu\u017eni za obavljanje posla. Fondacija Novak \u0110okovi\u0107 je posve\u0107ena po\u0161tovanju svih obaveza koje predvi\u0111a Zakon o za\u0161titi podataka o li\u010dnosti („Sl. glasnik RS“, br. 87\/2018) i obavezuje se da \u010duva privatnost svih posetilaca sajta www.novakdjokovicfoundation.org<\/span> i korisnika Online akademije. Svi podaci koje navedete prilikom registracije smatraju se poslovnom tajnom i tako dobijene informacije koriste se isklju\u010divo za potrebe realizacije porud\u017ebine. Registracija korisnika je op\u0161teprihva\u0107eni standard u kupovini preko interneta i koristi se radi za\u0161tite korisnika i njihovih prava. Podaci koji se upisuju prilikom registracije su za\u0161ti\u0107eni i ne\u0107e biti ustupani tre\u0107im licima niti objavljivani na bilo koji na\u010din. Informacije o novostima, newsletters i sli\u010dno,dostavljaju se isklju\u010divo licima koja su se prijavila na listu za prijem ovakve po\u0161te.<\/p>\n

NA\u010cIN PLA\u0106ANJA<\/strong><\/span><\/p>\n

Online akademija podr\u017eava isklju\u010divo pla\u0107anje platnim karticama.<\/p>\n

Prilikom uno\u0161enja podataka o platnoj kartici, poverljive informacije se prenose putem trenutno najsavremenije kriptografske tehnologije. Niti jednog trenutka podaci o platnoj kartici nisu dostupni na\u0161em sistemu. Fondacija Novak \u0110okovi\u0107 od korisnika ne\u0107e zahtevati i arhivirati u bilo kojoj elektronskoj formi, podatke vezane za platnu karticu kojom se transakcija realizuje a posebno broj kartice, datum isticanja, CVC2 i CVV broj, itd.<\/p>\n

Izjava o PDV-u<\/strong><\/span><\/p>\n

PDV je ura\u010dunat u cenu i nema skrivenih tro\u0161kova.<\/p>\n

ZA\u0160TITA POVERLJIVIH PODATAKA O TRANSAKCIJI<\/strong><\/span><\/p>\n

Prilikom uno\u0161enja podataka o platnoj kartici, poverljive informacije se prenose putem javne mre\u017ee u za\u0161ti\u0107enoj (kriptovanoj) formi upotrebom ssl protokola i pki sistema, kao trenutno najsavremenije tehnologije. Sigurnost podataka prilikom kupovine, garantuje procesor platnih kartica, Chipcard, pa se tako kompletni proces naplate obavlja na stranicama Chipcard-a. Niti jednog trenutka podaci o platnoj kartici nisu dostupni na\u0161em sistemu.<\/p>\n

ZA\u0160TITA PRIVATNOSTI KORISNIKA<\/strong><\/span><\/p>\n

U ime Fondacije Novak \u0110okovi\u0107 obavezujemo se da \u0107emo \u010duvati privatnost svih na\u0161ih kupaca. Prikupljamo samo neophodne, osnovne podatke o kupcima\/korisnicima i podatke neophodne za poslovanje i informisanje korisnika uskladu sa dobrim poslovnim obi\u010dajima i u cilju pru\u017eanja kvalitetne usluge. Kupcima je pru\u017eena mogu\u0107nost izbora uklju\u010duju\u0107i mogu\u0107nost odluke da li \u017eele ili ne da se izbri\u0161u sa mailing lista koje se koriste za marketin\u0161ke kampanje. Svi podaci o korisnicima\/kupcima se strogo \u010duvaju i dostupni su samo zaposlenima kojima su ti podaci nu\u017eni za obavljanje posla. Svi zaposleni u Fondaciji Novak \u0110okovi\u0107 (i poslovni partneri) odgovorni su za po\u0161tovanje na\u010dela za\u0161tite privatnosti.<\/p>\n

POLITIKA DOSTAVE USLUGE<\/strong><\/span><\/p>\n

Korisnik koji uspe\u0161no izvr\u0161i pla\u0107anje usluge, a Fondacija Novak \u0110okovi\u0107 dobije potvrdu uplate od banke u toku transakcije, uslugu dobija odmah i o tome dobija jasno obave\u0161tenje preko weba i e-maila. U slu\u010daju tehni\u010dkog problema, a ukoliko korisnik ne dobije uslugu, potrebno je da uputi reklamaciju Fondaciji Novak \u0110okovi\u0107.<\/p>\n

IZJAVA O KONVERZIJI<\/strong><\/span><\/p>\n

Sva pla\u0107anja bi\u0107e izvr\u0161ena u lokalnoj valuti Republike Srbije \u2013 dinar (RSD). Za informativni prikaz cena u drugim valutama koristi se srednji kurs Narodne Banke Srbije. Iznos za koji \u0107e biti zadu\u017eena Va\u0161a platna kartica bi\u0107e izra\u017een u Va\u0161oj lokalnoj valuti kroz konverziju u istu po kursu koji koriste karti\u010darske organizacije, a koji nama u trenutku transakcije ne mo\u017ee biti poznat. Kao rezultat ove konverzije postoji mogu\u0107nost neznatne razlike od originalne cene navedene na na\u0161em sajtu. Hvala Vam na razumevanju.<\/p>\n

OGRANI\u010cENJA NA ISPORUKU USLUGE<\/strong><\/span><\/p>\n

Ukoliko korisnik ne ispunjava tehni\u010dke uslove za isporuku usluge, Fondacija Novak \u0110okovi\u0107 ne mo\u017ee garantovati isporuku usluge. Ukoliko je nalog korisnika neregularan u sistemu iz bilo kog razloga, korisnik ne\u0107e mo\u0107i da dobije uslugu. U ovom slu\u010daju potrebno je da korisnik uputi reklamaciju Fondaciji Novak \u0110okovi\u0107.<\/p>\n

POLITIKA REKLAMACIJA I POVRA\u0106AJ SREDSTAVA<\/strong><\/span><\/p>\n

Ukoliko korisnik nije zadovoljan uslugom ili ima tehni\u010dki problem, a u skladu sa op\u0161tim uslovima kori\u0161\u0107enja, prihva\u0107enim uslovima ili potpisanim ugovorom kori\u0161\u0107enja usluge, ima pravo da uputi reklamaciju na e-mail adresu education@novakdjokovicfoundation.org ili kontakt telefon: +381112600010. Reklamacija \u0107e biti re\u0161ena u skladu sa va\u017ee\u0107im zakonskim normama.<\/p>\n

Fondacija Novak \u0110okovi\u0107 je du\u017ena da odgovori na reklamaciju u roku od tri radna dana, ne ra\u010dunaju\u0107i dan prijave reklamacije. U slu\u010daju uva\u017eene reklamacije kupcu koji je prethodno platio nekom od platnih kartica, delimi\u010dno ili u celosti, Fondacija Novak \u0110okovi\u0107 je u obavezi da povra\u0107aj vr\u0161i isklju\u010divo preko VISA, EC\/MC, Maestro i Dina metoda pla\u0107anja, \u0161to zna\u010di da \u0107e banka na zahtev prodavca obaviti povra\u0107aj sredstava na ra\u010dun korisnika kartice. Korisnik Online akademije ima pravo na povra\u0107aj sredstava koje je uplatio, u procentu u kom nije iskoristio uslugu, umanjenom za tro\u0161kove koje je Fondacija Novak \u0110okovi\u0107 imala, a koji su nastali kao posledica kori\u0161\u0107enja usluge.<\/p>\n

U skladu sa \u010dl. 36. Zakona o za\u0161titi potro\u0161a\u010da („Sl. glasnik RS“, br. 88\/2021) korisnik nema pravo da odustane od ugovora u slu\u010daju pru\u017eanja usluga, nakon \u0161to je usluga u potpunosti izvr\u0161ena, ako je pru\u017eanje usluge po\u010delo nakon izri\u010dite prethodne saglasnosti potro\u0161a\u010da i uz njegovu potvrdu da zna da gubi pravo na odustanak od ugovora kada trgovac u potpunosti izvr\u0161i ugovor.<\/p>\n

\u00a0<\/strong><\/p>\n

AUTORSKA PRAVA I DRUGA PRAVA INTELEKTUALNE SVOJINE<\/strong><\/span><\/p>\n

Ovim putem Vas obave\u0161tavamo da sva autorska prava, registrovani znakovi i druga prava intelektualne svojine na sve sadr\u017eaje (tekstualne, vizualne i audio materijale, dizajn, slike, baze podataka, programerski kod i sl.) na ovom veb sajtu pripadaju Fondaciji Novak \u0110okovi\u0107 ili subjektima koji su Fondaciji Novak \u0110okovi\u0107 dali dozvolu za njihovu upotrebu. Navedene materijale mo\u017eete da koristite samo u meri koja je izri\u010dito navedena i koja je potrebna za va\u0161u li\u010dnu, nekomercijalnu upotrebu ili za formiranje Va\u0161e porud\u017ebine i kori\u0161\u0107enje drugih usluga koje Vam omogu\u0107avamo posredstvom ovog veb sajta. S tim u vezi napominjemo da je zabranjeno na bilo koji na\u010din menjati sadr\u017eaj ovog sajta, ili isti reprodukovati ili javno prikazivati, distribuirati ili na drugi na\u010din koristiti u javne ili komercijalne svrhe, tako da svaka neovla\u0161\u0107ena upotreba mo\u017ee predstavljati kr\u0161enje propisa koji reguli\u0161u ovu oblast. Kori\u0161\u0107enjem bilo kog dela ovog veb sajta, smatra se da ste upoznati s ovim uslovima, kao i da prihvatate kori\u0161\u0107enje sadr\u017eaja ove stranice isklju\u010divo za li\u010dnu upotrebu i na vlastitu odgovornost.<\/p>\n

PROMENE OP\u0160TIH USLOVA<\/strong><\/span><\/p>\n

Fondacija Novak \u0110okovi\u0107 zadr\u017eava pravo da sve gore navedene uslove promeni. O svim izmenama ovih op\u0161tih uslova poznati korisnici \u0107e biti obave\u0161teni putem njihove registrovane e-mail adrese. Smatra se da su korisnici upoznati sa promenama op\u0161tih uslova prilikom svake slede\u0107e porud\u017ebine, nakon slanja obave\u0161tenja.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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